Legal

Privacy policy

Draft: to be reviewed by legal counsel before launch.

Last updated: November 9, 2026

This privacy policy explains how Rankglass ("Rankglass", "we", "us") collects, uses, and shares personal data when you visit rankglass.com, create an account at app.rankglass.com, or use our API and MCP server (together, the "Service").

Rankglass is operated by [Company legal name], [Address]. For anything related to privacy, contact us at hello@rankglass.com.

Data we collect

Account data. Your name, email address, and authentication details (such as a hashed password or the identifier from a sign-in provider you choose).

Workspace data. The apps, keywords, countries, and competitors you add, your settings, and the teammates you invite to a workspace.

Billing data. Your plan, subscription status, and billing country. Payments are handled by our merchant of record, Creem. We do not receive or store your full card details.

Communications. Messages you send through the contact form or by email, and your email address if you subscribe to our newsletter.

Usage and technical data. Log data such as IP address, browser and device type, pages visited, API and MCP requests, and timestamps. We use this to run, secure, and improve the Service.

Cookies. We use cookies that are necessary for the Service to work, such as keeping you signed in and remembering preferences like your color theme. If we add analytics or other non-essential cookies, we will ask for your consent first where the law requires it.

Public store data. To provide rankings and keyword insights, we collect publicly available information from the Apple App Store and Google Play, such as app names, metadata, and search results. This is information about apps, not about you.

How we use your data

  • To provide the Service: create your account, run your workspaces, check rankings, and send alerts and reports you set up.
  • To process payments and manage subscriptions, through Creem.
  • To send transactional emails, such as sign-in links, invitations, and billing notices.
  • To send our newsletter, only if you subscribed. You can unsubscribe at any time using the link in every email.
  • To respond to support requests and messages.
  • To keep the Service secure, prevent abuse, and fix problems.
  • To understand how the Service is used and improve it.

Legal bases (EEA and UK users)

We process personal data on the following bases: performance of our contract with you (providing the Service), our legitimate interests (security, improving the Service, responding to inquiries), your consent (newsletter, non-essential cookies), and compliance with legal obligations (for example, tax and accounting records).

Service providers

We share personal data only with providers that help us run the Service, and only as needed for that purpose:

  • Vercel: hosting and infrastructure for our website and application.
  • Neon: database hosting for account and workspace data.
  • Plunk: transactional email and newsletter delivery.
  • Creem: payments and subscriptions, acting as our merchant of record.

Creem sells subscriptions to you as merchant of record. It processes your payment details and handles invoicing and sales tax, and it processes that data under its own privacy policy.

We do not sell your personal data, and we do not share it for advertising.

AI assistants and integrations

If you connect Rankglass to a third-party AI assistant (for example through our MCP server) or use our API, the data you request is sent to that tool under your account with its provider. That provider's own terms and privacy policy apply to how it handles the data. You can revoke access at any time by removing the connection or deleting the API key.

International transfers

Our providers may process data in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Retention

We keep account and workspace data for as long as your account is active. When you delete your account, we delete or anonymize your personal data within [retention period], except where we must keep certain records (such as billing records) to meet legal obligations.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, email hello@rankglass.com. You also have the right to lodge a complaint with your local data protection authority.

Security

We use industry-standard measures to protect your data, including encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security.

Children

The Service is not directed to children under 16, and we do not knowingly collect their personal data.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we will notify you by email or through the Service before they take effect.

Contact

[Company legal name]
[Address]
hello@rankglass.com