Refund policy

Effective date: November 14, 2026

This policy explains when you can get your money back for a Rankglass subscription. Rankglass is operated by Nord Software LLC ("Rankglass," "we," "us," "our"), registered in Ukraine. Payments are handled by Creem, our merchant of record.

When you can get a refund

• First subscription: a full refund if you ask within 14 days of the first payment of your first paid subscription. This applies once per person, whichever account or workspace the subscription is on.
• Yearly renewal: a full refund if you ask within 14 days of the renewal payment.
• Monthly renewal: not refunded. You can cancel at any time, and your plan stays active until the end of the period you have paid for.
• Plan changes: upgrade charges, switches between monthly and yearly billing, and a new subscription started by a plan change are not a first subscription and are not refunded.

The free plan has no charges, so there is nothing to refund.

Nothing in this policy limits rights the law gives consumers.

Cancelling and deleting

Cancelling stops the next renewal and does not refund the current period, unless it qualifies for a refund above. How to cancel, and what happens to a subscription when you delete a workspace or your account, is described in our Terms of service. If you want a refund, ask for it before you delete anything.

How to ask for a refund

Email hello@rankglass.com from the email address of your Rankglass account. Tell us the name of the workspace and the date of the payment.

How refunds are paid

Creem pays the refund back to the payment method you used. It usually arrives within 5 to 10 business days, depending on the bank. When we refund a payment, we also cancel its subscription, and the workspace moves to the free plan. Your apps and keywords stay, within the free plan's limits.

Your data

Refunds and cancellations do not delete your data. When you delete your account, your account data is deleted right away and is gone from our backups within 30 days. Workspaces you are the only member of are not deleted with your account; delete them first if you want their data gone too. See our Privacy Policy for details.

Contact

Nord Software LLC · Ukraine
hello@rankglass.com